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The right questions to ask before hiring a Magento eCommerce agency

  • November 5, 2019
  • by Rajeev Nar
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    How would you know if the particular eCommerce agency you are going to hire is right for you or not? Whether the particular team you have chosen will be able to help your business grow profitably and sustainably or not? Things are completely different when it comes to software. Even the slightest mistake can be critical to a customer’s shopping experience. You may come across countless fancy agencies that will lure you with lowball prices or promise you the world, however, will they measure up to the mark and be able to soar the growth of your eCommerce store? Transparency is the key and asking the right questions will help you in making the right decision.

    Questions you need to consider when choosing the right Magento eCommerce agency

    • Are they specialised in any specific platform?

    For instance, here at RVS, we focus exclusively at Magento. It is the fastest growing, flexible open-source platform. Being a Magento eCommerce agency, we are experienced enough to make your business grow seamlessly.
    Our Magento certified developers are bound to serve you with the best eCommerce solution.

    • What does the design/development process entail, and how long does it take?

    The right eCommerce agency will come up with a detailed design that can enhance your brand needs and support the growth and profitability of your business. We at RVS Media, divide the process of Magento website development in eight steps: assess, strategise, design, develop, launch, integrate, optimise and grow. This strategy helps us in creating an unparalleled and exquisite design.

    • Do they provide cloud hosting for Magento websites?

    It is necessary for your Magento eCommerce agency to have Magento-hosting capabilities in order to launch a safe, secure and accessible website.

    • Do they provide help or advice with seo and marketing?

    Magento is known for its exceptional SEO friendly and marketing features. This is the reason why websites need Magento agencies to carve an actionable plan for them.  Their rich Magento features helps in increasing the traffic and conversion rates.

    • How do they support clients?

    Smaller agencies have project managers who like a bridge between the client and the team. However, the bigger agencies have account managers who keep in touch regularly with the clients. These agencies have project managers to handle internal matters and solution specialists to carve the best-in-class project strategies.

    • Is communication with client transparent?

    Every eCommerce agency will assure you about regular communication. It is the most basic strategy of keeping the client in the loop all the time.
    Ask them what they mean by being regular and how often will they respond. In addition to it, make sure to enquire about the concerned person and how frequently will he update you. 

    Another thing you need to confirm is if they provide their services outside of working hours or not and if there is an extra cost for this. However, 24×7 support is appreciated. 

    • How do they plan to support you in the changing eCommerce landscape? 

    Everyone knows how rapidly the scenario of eCommerce has changed. The eCommerce agency you hire should be capable to keep a finger on the pulse and eye on the future. They should be able to create a roadmap for you and help you stay ahead of your competitors. 

    • If they really care, can they prove it?

    Isn’t it obvious? An eCommerce agency should genuinely care for the growth of their clients. They are more than perfect if they succeed in creating an intense bond. It should feel like a partnership or just like an extension to your internal team. You will relish working with such an agency.
    For instance, they will share stories of their already existing clients and how they succeeded in increasing their revenues.

    Can we help?

    Your search for the best Magento eCommerce agency will undoubtedly end at RVS Media. Leverage the benefits of working with a passionate, experienced and dedicated team. We work with savvy startups and industry giants and what unites them all is their constant growth.

    Our clients are our  true testimony.

    We have worked with customised themes or have build websites from scratch. Our steady focus and innovation is reflected in our work.

    Client Testimonials

    At RVS Media, we give the very best to our clients and help them achieve their business goals. Check out what our clients have to say about us.

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    At RVS Media, we give the very best to our clients and help them achieve their business goals. Check out what our clients have to say about us.


    Our unwavering commitment to excellence has been recognised with prestigious awards for innovation, creativity, and superior quality.

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