Torbay Council is an important local authority that operates in the Torbay region, located in the county of Devon, England. The council holds borough status, meaning that it serves as the local government for the region. Torbay Council is responsible for a wide range of services and duties that are essential for the well-being and safety of the community. These services are not limited to waste management, environmental health, social care, housing, transport, education, and planning. The council is headquartered in the seaside town of Torquay and is committed to providing high-quality services to the residents of Torbay.

Torbay Council had been struggling with the issue of fragmented information across multiple platforms, which has been limiting the access of families to essential services. To tackle this challenge, the council has decided to implement the “Start of Life Family Hub”, a UK government initiative aimed at centralizing all information, resources, guidance, and services into a single system.