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Top Ecommerce Agencies to Hire in the UK in 2026

  • Jun 20, 2026
  • By Tarun
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Questions to Ask Before Hiring an Ecommerce Agency

Choosing an ecommerce agency is rarely as simple as speaking with a sales team and accepting the first proposal you receive. 

Every agency wants to sell its services, so it’s worth taking advice from businesses that have worked with agencies before. Here are a few questions you should ask before making your decision. 

Agency fees will vary based on the size and complexity of your project, which ecommerce platform you’re using, and how much customisation is required. You can expect to pay anywhere from £5,000–£15,000+ to build a basic Shopify or WooCommerce store. Larger Shopify Plus or Adobe Commerce projects start at £30,000 and go up to £250,000+. Most agencies will provide a quote once they know more about your business needs and technical requirements. 

This will vary based on which services you’re paying for. Designing and developing a new ecommerce website will typically take between 2–6 months, while you can usually expect to see SEO, CRO, and digital marketing results within 3–6 months. Companies that pay for continuous optimisation tend to experience stronger growth over time than those who see their website launch as a one-off project. 

Yes. Most full-service ecommerce agencies offer services that go beyond developing your website. These may include branding, UX/UI design, conversion rate optimisation (CRO), email marketing, customer loyalty and CRM programmes, personalised shopping experiences, and more. These services can help you strengthen your brand and retain more customers while increasing the lifetime value of each. 

When measuring the ROI of your ecommerce agency, be sure to define what success looks like upfront. Website launch should not be considered a successful benchmark. Business goals typically include more online revenue, higher conversions, organic traffic, average order value (AOV), customer retention, website speed, and overall return on investment (ROI). Successful agencies will track these metrics and suggest recommendations on how to improve. 

Look for agencies that have expert experience with your chosen ecommerce platform, a portfolio of relevant case studies, great client testimonials, and expertise in other areas outside web development. Great agencies offer services like strategy, UX design, development, integrations, CRO, and continuous optimisation. Rather than just helping you launch a website, they’ll help your business experience long-term ecommerce growth. 

Specialist agencies like Shopify or Adobe Commerce agencies can be ideal if you’ve already chosen your ecommerce platform and need technical help with that specific system. But if you need help with strategy, design, development, digital marketing, and ongoing optimisation, a full-service ecommerce agency can support you through every stage of your ecommerce journey. 

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