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B2B Excellence
A Powerful Customer Experience Platform
Revolutionize the way you manage support requests, events, and incidents and deliver flawless service. Easily categorize, prioritize, and resolve customer inquiries to provide exceptional support.
Maximize Project Success Across the Organization with Tiketly
Introducing Tiketly a powerful ticketing system developed by RVS Media to streamline ticket management and improve operational efficiency.
Key features of Tiketly
Centralize your customer interaction to respond faster and improve collaboration.
Customer Support Admin Panel
Using our centralized admin dashboard, you can easily assign tickets, set priorities, and monitor team performance.
Emergency Support
In case of emergency tickets are instantly assigned to the right team members to respond to the urgent needs of customers.
Instant Chat
Real-time communication with customers allows you to resolve issues on the spot and provide immediate assistance.
Retainer Plans
Allocate monthly hours to your customers and focus entirely on resolving customer issues. Advance payments allow customers to reserve access to your services.
How it works in 3 simple steps
Create and manage a ticket in 3 simple steps
Raising the Ticket.
Ticket Received by Developer.
Ticket Resolved.
Empower Your Business with Ticketing System Features
Have you looked into Ticketing System, developed by RVS Media for streamlining ticket management to increase operational efficiency.
Centralization
Tiketly allows you to manage all your tickets, issues, and requests from one place and make sure every request is addressed.
Customization
Customize your workflow to match your needs by customizing notifications, categories, and other features.
Tracking
Monitor the progress of each ticket, allowing you to track employee performance and keep the customer updated on progress.
Allocation
Assign tickets and resources easily to the employee with suitable skills for balancing the workload and assigning resources efficiently.
Reporting
Generate reports to gain insights into the work done on a ticket, team performance, and the resources used.
Collaboration
Deliver excellent customer service by resolving issues faster by sharing tickets and connecting with team members instantly.
FAQs
It is software that allows businesses to organize their customer support requests and automate service tasks. It also helps them streamline the process of addressing customer concerns.
Yes, most of the features in a ticketing system can be customized such as workflows, notifications, and other features to fit your specific project management needs.
No, Ticketing systems and CRMs are two different types of software, but they can be integrated with CRM, allowing support teams to collaborate more efficiently with sales and marketing teams.
Any organization where it is required to address multiple customer issues can use ticketing software. It automates manual tasks allowing employees to manage all customer issues from one place.
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