Maintenance & Support

We work with each client to develop flexible support packages that suits there budget, all with agreed and clearly defined service levels.

Flexible & transparent.

You always need technical support to maintain your website. We not only deliver your project on time and on the budget with an exceptional customer care service too. Our team of professionals will always be there to provide you with ongoing, reliable and affordable website solutions to deliver it within the given deadline.

We have our core values and it demonstrates who we are and how we work. We are always available with comprehensive website maintenance.

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Our Support Plans

All our plans include full support as our aim is to support & grow your business. Unused support hours will be rolled over for 12 months

Standard

Designed to provide you with a comprehensive service that covers most scenarios

What's Included?
  • Minimum hours per month 10
  • Design
  • Development & Customisation
  • Magento Product Support
  • Troubleshooting
  • Bug Fixing
  • Magento Administration Support
  • SUPEE Patching
  • Also Includes
  • Development Environment

 

 

 

Communication Channels

Critical issue phone support 24x7x365 Telephone Support within office hours Ticket system.

  • Client Portal
  • Email Updates
Server
  • Resource Monitoring
  • Resource Alerts
  • New Relic advanced monitoring

Professional

Designed to provide you with a full level of service including 24/7 out of hours support and advanced monitoring

What's Included?
  • Minimum hours per month 20
  • Design
  • Development & Customisation
  • Magento Product Support
  • Troubleshooting
  • Bug Fixing
  • Dedicated Allocated Resource 
  • Magento Administration Support
  • SUPEE Patching
  • Pro-active Account Management
  • Unused hours are rolled over for 3 months
  • Also Includes
  • Development Enviroment
Communication Channels

Critical issue phone support 24x7x365 Telephone Support within office hours Ticket system

  • Magento Solution Specialist Access
  • Client Portal
  • Email Updates
Server
  • Resource Monitoring
  • Resource Alerts
  • New Relic advanced monitoring

Enterprise

Designed to provide a complete level of service, 24/7 support, advanced monitoring and pro-active account management

What's Included?
  • Minimum hours per month 40
  • Design
  • Development & Customisation
  • Magento Product Support
  • Troubleshooting
  • Bug Fixing
  • Magento Administration Support
  • SUPEE Patching
  • Dedicated Allocated Resource 
  • Account Management
  • Unused hours are rolled over for 12 months
  • SEO Audit Report
  • Environment Audit
  • Also Includes
  • Development Environment
Communication Channels

Critical issue phone support 24x7x365 Telephone Support within office hours Ticket system

  • Magento Solution Specialist Access
  • Client Portal
  • Email Updates
Server
  • Resource Monitoring
  • Resource Alerts
  • New Relic advanced monitoring

Maintain & Grow

Just like a car, regular service and maintenance are always must. Our web developing and web hosting department keep a constant check on your website. They maintain your website by following their 6 step checklist.

  • Review and testing

  • Security check and bug fixing

  • Annual renewals

  • Browser compatibility

  • Regular updating

  • Legal disclaimers

  •  Vulnerability scans

  •  Operational support & training 

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Is your CMS Version up to date?

Just like website content requiring regular updates to stay fresh, CMS updates are an essential part of website maintenance. While sticking with the current and familiar CMS might seem like the easier option, remaining with an unsupported or out-dated CMS poses significant risks.

What does update mean and includes?

  • Security updates

  • Technical enhancements

  • Bug fixes

  • New features

  •  Environment Audit

  •  SUPEE Paching

Additional advantages

  • security

    24X7 Security scanning

    No extra charges or inflated hourly prices for 24/7 emergency support.

  • Changes update

    Changes and updates

    We will keep track of the latest updates and upgrades

  • Website backups

    Website backups

    Daily backups disaster recovery, and secure data access.

  • Telephone Support

    Telephone Support

    No extra charges or inflated hourly prices for 24/7 emergency support.

  • Uptime monitoring

    Uptime-monitoring

    We monitor your website with some latest uptime monitoring tools. 

  • loading speed optimisation

    CMS Optimisation

    We optimise your CMS to enhance security and speed.

Ready to get started?

To check what we can do with your business and eCommerce store, get in touch.

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Got a Brief?

Inquiries for new projects are always welcome. Send us your idea either they are detailed or in their infant stage.