Maintenance & Support

Maintenance & Support

We work with each client to develop flexible support packages that suits there budget, all with agreed and clearly defined service levels.

Website Maintenance and Support

You always need a technical support to maintain your website. We not only deliver your project on time and on budget but with an exceptional customer care service too. Our team of professionals will always be there to provide you with ongoing, reliable and affordable website solutions to deliver it within the given deadline.

We have our core values and it demonstrates who we are and how we work. We are always available with comprehensive website maintenance.

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Maintenance and Support Includes

Just like a car, a regular service and maintenance is always must. Our web developing and web hosting department keep a constant check on your website. They maintain your website by following their 6 step checklist.

  • Review and testing

    The review and testing of entire website including the checkout processes.

  • Security check and bug fixing

    We keep reviewing KPIs, SEO & analytics report every month & keep a security check on updates & bug fixes.

  • Annual renewals

    We renew your domain names and check backups on annual basis.

  • Browser compatibility

    We know how important it is to check the browser compatibility.

  • Regular updating

    Updating dates and copyrighting notices is equally important.

  • Legal disclaimers

    Your legal disclaimers are also updated annually.

Chat Support

Talk to our executive to have more detailed information.

Quick Email Response

Write us at our website

Provide You Tools

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Our Support Plans

All our plans include full support as our aim is to support & grow your business. Unused support hours will be rolled over for 12 months

Plan 10 Hours/Month

Designed to provide you with a comprehensive service that covers most scenarios

What's Included?
    • Use your 10 Hours/monthly on
    • Design
    • Development & Customisation
    • Magento Product Support
    • Troubleshooting
    • Magento Administration Support
    • Pro-active Account Management

 

  • Unused hours are rolled over for 12 months
  • Also Includes
  • Development Enviroment
Communication Channels
Critical issue phone support 24x7x365 Telephone Support within office hours Ticket system
Server
  • Resource Monitoring
  • Resource Alerts
  • New Relic advanced monitoring

Plan 20 Hours/Month

Designed to provide you with a full level of service including 24/7 out of hours support and advanced monitoring

What's Included?
    • Use your 10 Hours/monthly on
    • Design
    • Development & Customisation
    • Magento Product Support
    • Troubleshooting
    • Magento Administration Support
    • Pro-active Account Management

 

  • Unused hours are rolled over for 12 months
  • Also Includes
  • Development Enviroment
Communication Channels
Critical issue phone support 24x7x365 Telephone Support within office hours Ticket system
Server
  • Resource Monitoring
  • Resource Alerts
  • New Relic advanced monitoring

Plan 40 Hours/Month

Designed to provide a complete level of service, 24/7 support, advanced monitoring and pro-active account management

What's Included?
    • Use your 10 Hours/monthly on
    • Design
    • Development & Customisation
    • Magento Product Support
    • Troubleshooting
    • Magento Administration Support
    • Pro-active Account Management

 

  • Unused hours are rolled over for 12 months
  • Also Includes
  • Development Enviroment
Communication Channels
Critical issue phone support 24x7x365 Telephone Support within office hours Ticket system
Server
  • Resource Monitoring
  • Resource Alerts
  • New Relic advanced monitoring

Got a Brief?

We always welcome enquiries for new projects, so we would love to hear from you whether you have a detailed Request For Proposal or an idea in its infancy.